Standard 10.20
10.20 Student complaint policy includes, at a minimum, a method for receiving confidential student input, clear step-by-step procedures for due process, an appropriate office that securely maintains all information and records of complaints, appeals, proceedings, and instructions for filing a complaint with TRACS and any other relevant government agencies.
Compliance:
The complaint procedures are outlined in the Student Handbook. In addition, the address for TRACS is included if a student has a complaint.
Documentation:
Appendix C: Student Handbook 2016-2017, pp. 38-39
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